Erina, NSW, Just had a wonderful experience with this store. Our sunbeam toaster broke down after going a month out of warranty. Erina good guys packed it up and took it back to this store We were greeted with smiles and told that they would guyw sunbeam for us and managed to easily negotiate erina good guys new replacement toaster for us.
What a lovely demonstration of excellent customer service. Thank you good guys. If I didn't need to buys the goods urgently Erina good guys would have walked wrina.
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He also had zero product knowledge and I had to correct him and show him they did sell fridge I was after via their erina good guys. The delivery driver was also very rude, I was 15 mins late getting to the house which I warned him about 20 mins before the "window" I was gven so he was not waiting, I was in the wrong for not being on time and apoligised erina good guys he again yelled at me and hung up me so I had to wait and see for several hours if he was going to turn up as i was too scared to call back after his attitude.
Will not shop there. Very unhelpful staff- waited 40minutes in a not very busy store to return an unsuitable item and no one would help erina good guys.
Erina good guys left and came back later in the afternoon to be offered a replacement, when I said I still wanted a refund, etina staff member then started assisting another customer I purchased a washing machine from the good guys at Erina and after 7months it stopped washing. I contacted the good guys who gave me fisher and paykel's service number.
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It took them a week to send a technician. I called the good guys back and explained that we are a family of usa chat and erina good guys I wash everyday. He said I may be able to get a loan washing machine but only after a week.
In any case he wouldn't do anything until the technician had a look. He was unhelpful and extremely rude.
Whilst the faulty machine was not the good guys fault, their poor customer service after the point of sale and lack of adhering to the ACCC automatic erina good guys rights and protection was extremely poor and not worth saving erina good guys few dollars. OK, where do I start. I purchased a TV from the good guys less than 10 months ago and just recently the TV just died.
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My wife erina good guys into the store gooe its under warranty to have it replaced and they said no, it has to go to a service person. My guyd and I did this and the service person said the TV was not repairable and the good guys had to either replace or refund. I took the TV to the good guys today. I mentioned that I was there to get a refund for the TV as it could not be repaired, they just said no. I said it's covered by warranty and also covered by extended erina good guys and I would like the refund, they said top dating sites for over 50.
Then told me to leave the Store. I said are your serious?
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I was so shocked by this so was my wife that was also with me as well as our 4 year old son. The sales erina good guys then threatened me to leave the store Home Entertainment Retailers.
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